Refund Eligibility
We understand that sometimes plans change. Our refund policy is designed to be fair to both customers and service providers.
Full Refunds
You are eligible for a full refund in the following cases:
- The service provider cancels your appointment
- The service provider does not show up (no-show by provider)
- You cancel your booking more than 24 hours before the scheduled appointment time
- A technical error on our platform resulted in an incorrect charge
Partial Refunds
A partial refund may be issued when:
- You cancel between 12-24 hours before the appointment (50% refund)
- The service provided was significantly different from what was described
- The service was only partially completed due to provider fault
No Refund
Refunds will not be issued in the following cases:
- Cancellation less than 12 hours before the appointment
- Customer no-show without prior cancellation
- Dissatisfaction based on subjective preferences (e.g., style choices agreed upon during service)
- Services that have been fully completed as described
How to Request a Refund
To request a refund:
- Go to your booking history in your dashboard
- Select the booking you wish to request a refund for
- Click "Request Refund" and provide a reason
- Our team will review your request within 2-3 business days
Refund Processing
- Approved refunds are processed within 5-7 business days
- Refunds are returned to the original payment method
- Bank processing times may add 2-5 additional business days
Disputes
If you disagree with a refund decision, you may escalate the matter by contacting our support team. We will review the case and make a final determination within 5 business days.
Service Provider Payouts
When a refund is issued, the corresponding amount will be deducted from the service provider's pending payout. Providers are notified of all refund actions.