Acceptance of Terms
By accessing and using Beauvia, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our platform.
Platform Description
Beauvia is an online marketplace that connects customers with beauty and wellness service providers including salons, spas, and freelance professionals. We facilitate bookings but are not ourselves a provider of beauty services.
User Accounts
To use certain features of our platform, you must create an account. You are responsible for:
- Providing accurate and complete registration information
- Maintaining the security of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
For Customers
- You agree to provide accurate booking information
- You agree to arrive on time for appointments or cancel within the allowed timeframe
- You agree to pay for services as agreed at the time of booking
- You agree to treat service providers with respect
For Service Providers
- You agree to provide services as described in your listings
- You agree to maintain accurate availability and pricing information
- You agree to honor confirmed bookings
- You are responsible for the quality and safety of your services
- You agree to comply with all applicable laws and regulations for your profession
- You agree to pay applicable platform fees and commissions
Bookings and Payments
- All bookings are subject to availability and provider confirmation
- Prices displayed include the service fee unless otherwise stated
- Payment is processed securely through our authorized payment partners
- Platform fees are non-refundable unless otherwise specified
Reviews and Content
- Reviews must be honest, relevant, and based on genuine experiences
- We reserve the right to remove reviews that violate our guidelines
- You retain ownership of content you post but grant us a license to display it on our platform
Prohibited Activities
You may not:
- Use the platform for any illegal purpose
- Harass, abuse, or harm other users
- Post false, misleading, or fraudulent content
- Attempt to circumvent platform fees by arranging off-platform transactions
- Scrape or collect data from the platform without authorization
- Impersonate another person or entity
Limitation of Liability
Beauvia acts as an intermediary platform. We are not liable for the quality of services provided by listed businesses or freelancers. Disputes regarding service quality should be resolved between the customer and service provider, though we may assist in mediation.
Termination
We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or harm the platform community.
Changes to Terms
We may modify these terms at any time. Continued use of the platform after changes constitutes acceptance of the new terms.